Lottery Automation

While the gaming system vendors have become automated, the prize payment process remains a manual paper intensive process. Our Lottery Automation Solution automates the claims prize payment process creating a compliant, transparent process.

The lottery automation claims process automates the documentation and approvals of claims and the investigation of exception claims. Documentation includes:

• Winner Claim Form
• W9
• Winner Identification
• Social Security Number Documentation

Due to issues with tickets, retailers frequently request financial adjustments from the lottery. Each case is reviewed to determine whether a financial payout is required. The current approach is labor-intensive and provides no visibility into the overall process. In addition, data analysis, reporting and auditing capabilities are nonexistent.

In the new workflow, the retailer requests an adjustment form online and submits the supporting documentation including the ticket(s) in question and/or the transaction log. The system automatically builds a folder for the adjustment. The submission is verified, validated and assigned to the appropriate representative to research and process the request.

If the request is approved, it is automatically routed through the correct steps (from management to accounting), and the electronic funds transfer is performed. Throughout the process, the lottery Automation Workflow will send updates to the retailer. The status of all requests for adjustments will be dynamically visible in the reporting dashboard.

The Lottery Automation Workflow solution leverages the Unity Electronic Form and Workflow technologies to automate the administrative operation tasks including:

• Mileage and vehicle logs
• Expense reports
• Business cards requests
• Managing citizen complaints
• Capturing accident reports
• Driver disclosure forms
• Purchase requests
• Other paper-based forms and documents

These solutions allow users to complete forms with advanced controls like data validation, dynamic rules and actions, calculations and more, with a consistent experience across devices. These forms feed directly into approval processes and are visible in reporting dashboards.

Access to public records is a cornerstone of a transparent government, which often includes lottery jurisdictions. However, responding to requests for public records quickly is a constant challenge. Manually processing and responding to requests is not only time-consuming, but it can also cause frustration when those responses are delayed or incomplete. Once they are received, tracking and distributing these requests becomes a challenge.

With a Lottery Automation Public Records Request solution, you simplify request submission and fulfillment. From online request capabilities and comprehensive record searches to digital delivery, the solution streamlines the process from beginning to end.

Government officials feel increased pressure to provide easy access to public records and often face mandates for fulfilling requests. For staff, tracking and reporting have become just as important as completing the requests.

The Public Records Request solution helps:

• Simplify request submission and delivery
• Provide comprehensive search for complete request fulfillment
• Improve process transparency and reporting

Your organization will have the tools it needs to quickly prioritize and complete records requests. Once completed, the solution guarantees quick delivery of documents to requestors, improving the process from beginning to end.