Kristin Ormand has been with Patterson Pope for many years. She’s held various posts during her tenure, including more than a decade in sales. While she’s worked with customers in a number of industries, she has an affinity for those in healthcare. Details are her thing.
Q: What special challenges does healthcare present?
Q: Given your experience working with a lot of different industries, what’s unique about healthcare’s needs?
A: That’s easy. The storage solutions we help implement can, in an indirect way, affect patient health. It’s the only industry where, on occasion, people’s lives are at stake. Take sterile processing departments as just one example. If an instrument tray – which can have upwards of 40-some loose pieces in it – isn’t properly filled, there could be a mad scramble to find this one instrument to do this one thing for this one patient. It can affect someone’s life in an operating room (OR). And while that’s not going to happen every day, it is a realistic possibility.
Q: Can you give an example of the varying standards?
A: In the VA’s OR, the cabinets are stainless steel no matter what. But in other hospitals, the standards in an OR might be powder-coated steel with a solid surface top – or it might be laminate all edges fully sealed or a stainless steel top. That’s why it’s so important to sit down with the end-user and just ask them, “Okay, what are the standards here at your hospital?”
There are parameters that you have to meet. So when we’re sitting down and thinking about what we want to do, we’re able to handpick the best solution for any given particular function.
Vertical Carousels for Sterile Storage
Q: Hasn’t efficiency always been important?
Q: What are some things that people in this industry should be thinking about as they begin a project?
Q: Are there certain products that uniquely solve problems in the healthcare industry?
Q: Is there a “most asked question” in healthcare?
Q: What are the biggest “stuff” problems in healthcare?
A: Poor organization. Or the whole “we do it this way because it’s the way we’ve always done it” approach. From my perspective, sometimes it’s a matter of me determining whether I’m dealing with somebody who’s committed enough to make the decisions I know they need to make. This is a process, and it’s really fun. I’m always out there trying to build new relationships. Hopefully, I’m laying the groundwork for future success.
Q: Do you have any general observations about the state of storage in healthcare?
A: What I would like healthcare professionals to understand is that no solution is the same. Every department needs to be looked at differently. There are a lot of things you can buy out of a catalog. That’s fine, but doing it that way, do you really think you’re getting the final solution that you need? I’m not there to sell you something; I’m there to provide you with the service and provide a wholesale solution.
The reality is that not everyone is going to need us. But when you need us, you really need us. Patterson Pope might not be a fit for every project, but in those projects where we are a fit, we can do really profound things.